Terms of use

Refund & Cancellations Policy

1 to 1 Coaching Sessions

Reschedules – Wherever possible we will try to accommodate you rescheduling a session.  As we have extremely full schedules we cannot always guarantee  there will be another space that week but will do our very best.

Cancellations – At least 24 hours notice is required for cancellation of a single session. Where less than 24 hours notice is given you will still be charged the full session rate.

All coaching sessions and packages need to be used by the end of the open water season. No sessions will be carried over to the next year/season.

Group Sessions

Please give at least 24 hours notice when cancelling a group session, where less than 24 hours notice is given, you will still be charged the group session rate.

Medical Cancellations

Refunds will be offered for exceptional circumstances and medical reasons – we will require a medical certificate to obtain a full refund.

Session Blocks

These are non-transferable and non-refundable and will expire at the end of the open water season (April – September 25th).

Shop Items

Faulty items will be replaced within 12 months of the date of purchase via the manufacturer. We will assist you with any faulty items you may have.

Shipping Policy

Currently we only ship items by request, generally we will deliver your items to you by hand at our next session. When items are shipped we may ask for you to pay the additional fees. TriSwim Ltd takes no responsibility for lost, damaged or stolen items and will take every care to use a reputable company in order for your item/s to arrive safely.

Terms of Use & Privacy Policy

We hope you agree to the policies below which define the conditions which you must accept in order to use our website. Once your make a booking, in person, via the online booking or on the phone, you automatically agree to the policies laid out therein. If you do not agree with this, you should not use our site or make bookings with us.

Terms of Use

Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that TriSwim Ltd  may alter the information on its web site from time to time. TriSwim Ltd shall have no liability arising from the use by any party of the information on this web site or as a result of following our coaching advice. TriSwim Ltd does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. TriSwim Ltd exclude all liability for contamination or damage caused by any virus or electronic transmission.

Privacy & Security Policy

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized Directors, employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. By contacting us you agree to join our mailing list which we send out occasional non spammy updates from! All emails and newsletters from our site allow you to opt out of further mailings.

TriSwim Ltd will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.

Your Privacy

TriSwim Ltd respects your privacy and pledges to maintain the confidentiality of your personal information.  All personal information you share with us is maintained in accordance with the Personal Information Protection and Electronic Documents Act (2000).   References to TriSwim Ltd may include its affiliates, depending on the context.  For questions regarding our privacy policy please express this in writing to: Privacy Policy, TriSwim Ltd 45 Western Road, Tunbridge Wells, Kent, TN1 2JQ

Legal Obligation of Information Release

TriSwim Ltd will release any information that is required to be released by law or court order. In exceptional circumstances it may be necessary that we disclose your personally identifiable information if we believe, in good faith, that disclosure is otherwise necessary or advisable to protect Advantage 4 Athletes Conditioning Centre’s interests. We will seek to ensure that any proposed disclosure is required in the circumstances and then ensure that we disclose only the information that is required.

Use of Your Information

TriSwim Ltd obtains most of our information through the signing of waivers and completion of Par-Q forms. With your consent we may also obtain personal information about you from third parties. This may include parents, guardian, coaches or whoever is registering you in a program and paying for your registration.  Use of your personal information for any purpose other than those outlined or the release of such information by parties outside of TriSwim Ltd or its affiliates will take place only under the following circumstances:

(a) When you give consent – We will disclose your personal information when you have given consent.

Under no circumstances do we sell participant or personal information to others.  Please note that we will not share health information that may have been provided in connection with a program, program withdrawal or request for refund. With your consent, we may use certain information to provide you with information about TriSwim Ltd and its affiliates and programming.  This consent is optional and you can decide to withdraw it at any time.  Information collected by TriSwim Ltd about its users is used internally by authorized employees of TriSwim Ltd for following reasons: To process payment, register you in the program of your choice, update you when required of any possible changes of the planned services at TriSwim Ltd, determination of those areas, features, and services that are valued the most and found most helpful. Also, we collect information to determine the appropriate participation in the activities and services provided at the TriSwim Ltd and on our site.

Securing Your Information

The TriSwim Ltd website uses sophisticated security and safeguard measures to protect users’ information.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties such as Google Analytics.

Contract Terms & Conditions

All services purchased from TriSwim Ltd must be preceded by the applicant acknowledging, by way of completing a PAR-Q form, that he/she has no physical limitations preventing him/her from participation and those which are relevant will be supplied in advance. All applicants under the age of 18 years must have consent from a parent or guardian and have a parent/guardian in attendance at all sessions. The applicant also agrees to abide by the rules and regulations of the facilities and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release TriSwim Ltd, its owners, directors, managers and all employees and facilities hired of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property. If purchasing packages that require payments to be made in instalments, the applicant agrees to approve such instalments be made by credit card on the dates as predetermined in the services contract.

Registration & Purchase

To register or purchase from the TriSwim Ltd online booking system, you must be over 18 years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.

Company’s Registered address: 45 Western Road, Tunbridge Wells, Kent, TN1 2JQ
Company no: 9861547
Trademark No: UK00003135095