Terms and Conditions for Overseas Swim Clinic

The following terms and conditions should be read carefully before making a booking. If you have any questions or queries, please get in touch and we’ll be happy to talk through them, you can email us at info@triswim.org.uk.

Please note that PayPal (charges apply) is our preferred method of payment and details are confirmed when booking. An initial deposit of 30% of the total booking paid by PayPal or bank transfer is required upon booking via our web site. Once we have received your deposit and booking form, we will confirm your booking with the hotel and in turn confirm your booking with TriSwim. Once this has been confirmed your deposit is non refundable and non transferable. The total balance of the trip is to be paid 10 weeks prior to your arrival. If you are booking through our website less than 10 weeks before the departure date, then payment is required in full.

No special offers or early bird discounts can be applied to non athlete guest prices and are only available to athletes booking events at the original full price and on the special offer dates specified in the promotions. TriSwim operates a no refund policy for event registrations. 
The above terms and conditions are for all our TriSwim options. 
If payment is not in line with these timescales then the booking will be treated as cancelled and we reserve the right to retain the deposits which have been paid. 
Flights, personal transport, bike hire and personal insurance of any kind and hotel tourism tax are not included in the price of any booking. The tourism tax is to be paid at the hotel reception normally on departure if applicable. 

Cancellation by the Client
Cancellation must be in writing (e-mail is fine). We will contact you by email to confirm your requests. Sending request of cancellation by recorded delivery is advisable. You will be liable to pay the balance of the monies in full if you do not notify TriSwim of your intention to cancel 10 weeks prior to you arriving at TriSwim Clinic,  if however you have not paid the balance and we are unable to contact you we will cancel your booking and the cancellation charges will come into effect.
Please be aware that the event you are entering has a no-refund policy for registrations unless a separate cancellation policy is selected.
TriSwim does not allow deferral of a registration/package to any other event or to another person.

Cancellation charges applicable for training camps 
Notifying us more than 10 weeks before departure – Loss of deposit.
Notifying us less than 10 weeks before departure – Loss of deposit and total balance*
* If you have not paid the total balance then TriSwim will seek to recover the outstanding balance together with any legal costs incurred during this process. It is always best to contact us by phone or e-mail to discuss any items with your booking.
TriSwim would strongly recommend that travel insurance is taken out at the same time as your booking with us that covers you for cancellation.

Cancellation or changes by TriSwim
Whilst rare, it could at some stage be necessary to make minor or major alterations to the booking and other details both before and after bookings have been confirmed. Although most changes would be minor ones, we reserve the right to do so but will advise you of any issues arising from such changes. If it is necessary to make a significant change before arrival, we will advise you as soon as we can. We will then offer you the choice of either accepting the changed arrangements notified to you or purchasing an alternative trip / holiday or a full refund, our liability would not extend beyond this refund. Should you wish to make any changes to your booking after it has been confirmed and reserved you are requested to advise us of your wishes. Whilst we will endeavour to assist to the best of our ability, we cannot guarantee that we will be able to meet all requests

Your accommodation will be available to you from 15.30 on the day of arrival, unless you have contacted us to arrange an earlier check-in time at the time of booking.

Please vacate your room by 11:00 on the day of departure.

Conditions of carriage
TriSwim does not organise flights, ferry Airport transfers or train travel. TriSwim has no part in the contract between you and the chartered, airline, ferry, transfer provider car hire or train company.

Any damage to the accommodation or property of TriSwim or any third party by the client whether accidental or deliberate must be paid in full at the time of the damage.

Clients attending a TriSwim clinic must purchase a comprehensive and valid multi sports insurance policy in place when they arrive and during their stay with TriSwim. This policy should include emergency medical care, cover for personal injury, including cover for all activities, including water activities, loss or damage to your luggage, loss or damage to equipment hired or borrowed from us or third parties, repatriation, legal expenses cover and expenses associated with cancellation or curtailment of their booking. You should, if applicable, be in possession of an up to date EHIC card available from your local post office or online before travelling abroad.

It is a condition of your booking that you have travel insurance that covers multi sport activities including swimming (both pool and open water) and any other activity you wish to undertake on your trip and that these documents with emergency telephone numbers are made available to TriSwim before your arrival at your holiday. 

You should recognise the inherent risks in the activities you will be participating in and agree to accept complete responsibility for any injury, damage or loss caused by you as a result of participation in those activities. You will be requested to sign a disclaimer when booking and or on arrival at the hotel, which outlines your acceptance of the risks as part of participation in the activities at TriSwim. This does not remove our legal duty of care but is simply used to highlight your acceptance of the risks inherent in the activities in which you are participating.  We will also highlight these in our welcome meeting and through a waiver we ask you to sign on your arrival day.

Changes to the TriSwim Itinerary
Occasionally we might have to differ from a displayed itinerary. All itineraries advertised on our website are of example only and not a statement of intent. TriSwim has the right to change and adapt the displayed itineraries as they see fit. If by any chance additional expenses are incurred through situations outside of our hands i.e. delays, accident, strike, riots or acts of God and the like TriSwim will not be held accountable.

Rooms booked on your behalf are basic double rooms provided by Bella Italia and EFA Village in Lignano Sabbiadoro. The rooms are clean, functional and comfortable, but in order to keep costs to a minimum, the rooms that are booked on your behalf are basic and cannot be classified as ‘luxury’. If you wish to upgrade your hotel room or make your own hotel arrangements you have the right to do so, however the fee paid to TriSwim for the clinic will remain the same as use of facilities and coaching are included in the total price. If you wish to upgrade your hotel room, please liaise directly with Bella Italia and EFA Village at the time of check in.

Minimal time will be spent in your hotel room as activities will be arranged throughout the majority of the day.
Wifi is provided free of charge.
Bathroom towels are provided.
You have use of 2 sun-loungers per room on a private stretch of beach owned by Bella Italia and EFA Village.
All rooms come with full board, self service. Alcoholic drinks are not included in your full board booking. The food served has a selection of dietary requirements. You should let the restaurant staff know of any dietary requirements.
Food served at Bella Italia and EFA village is fresh but basic and you have the option to eat elsewhere if you wish to. Lignano Sabbiadoro has a range of restaurants, bars and cafe’s which will service your requirements, however, TriSwim will not be liable to costs incurred to you for making eating arrangements elsewhere.

Coronovirus in Italy
There is an outbreak of a virus called Covid-19 which is part of the Coronovirus family which has been widely publicised to have infected many people throughout Asia and has now infected a number of people in Europe. Recently, parts of Venice have been placed in quarantine to prevent the spread of this virus and has caused some alarm to those looking to book this trip.
We take the safety of our clients extremely seriously and wanted to assure our customers that we will not knowingly place you in any danger of contracting the virus. The areas in Venice affected by the outbreak are located a significant distance away from the airport and from Lignano Sabbiadoro.

All actions taken by Italian Government are purely precautionary in order to help prevent further spread.

We advise that you purchase holiday insurance which covers cancellation of flights and medical expense insurance as a precaution. We also advise that you practice good hygiene by regularly washing your hands and carrying a bottle of antibac for when you cannot wash your hands. A face mask and gloves may be worn which may offer a further layer of protection during your flight.

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